Your Journey to Wellness
At MDRI, our mission has always been simple: deliver exceptional care that’s not only clinically excellent, but also responsive, coordinated, and focused on keeping you well—not just treating you when you’re sick.
The reality is that many of the services patients value most—timely communication, seamless coordination, proactive wellness planning, and personalized guidance—are not covered by insurance. To continue providing this higher level of support, we’ve introduced a voluntary membership program designed to enhance your overall care experience.
We offer three membership options, allowing you to choose the level of support that best fits your needs:
- Standard Membership – A no-cost option that includes continued access to your provider for annual visits, follow-ups, and urgent care, with scheduling based on availability.
- Enhanced Membership – Builds on the Standard level with improved access, streamlined communication, and dedicated support through our Nurse Clinical Liaison—helping you stay organized, informed, and proactive about your health.
- Concierge Membership – Our highest level of service, including direct access to your physician, along with expanded wellness resources, coaching, and premium benefits for a more personalized, hands-on experience.
Standard Membership is available on a limited basis, as we prioritize maintaining a high level of service and responsiveness for members across all tiers.
No matter which membership you choose, our commitment remains the same: delivering thoughtful, personalized care with the attention and responsiveness you deserve—when you need it most.
MDRI offers optional membership programs that provide enhanced access, convenience, and wellness services not covered by insurance. Participation is completely voluntary. Patients may continue to receive all medically necessary covered services under their insurance plan whether or not they choose to participate. Please contact the practice with any questions.
Standard Membership
Our Standard Membership provides continued access to the high-quality primary care services you expect from MDRI—ensuring you remain supported with a trusted medical team focused on your overall health.
This foundational level of membership includes comprehensive medical care for both preventive and ongoing health needs, with services delivered through your insurance as applicable.
Standard Members receive access to:
- Preventive Care & Annual Exams
Routine checkups, wellness visits, and recommended health screenings - Chronic Condition Management
Ongoing care for conditions such as diabetes, hypertension, asthma, and more - Sick Visits & Acute Care
Evaluation and treatment for common illnesses and injuries - Diagnostic Testing & Immunizations
Access to necessary screenings, lab work, and vaccinations - Care Coordination
Support for referrals to specialists and coordination of medically necessary care - Urgent & After-Hours Coverage
Access to urgent care services and after-hours clinical support when needed
Standard Membership ensures you continue to receive reliable, comprehensive medical care, with scheduling and access based on provider availability.
Patients who choose to upgrade to Enhanced or Concierge Membership benefit from additional non-covered services that enhance access, coordination, and overall convenience.
Enhanced Membership
Our Enhanced Membership is designed for patients who want a more streamlined, supported, and proactive healthcare experience—going beyond what insurance alone typically provides.
This membership focuses on the services patients value most: easier access, better coordination, and personalized guidance, all delivered with greater efficiency and attention.
Built on top of Standard Membership, Enhanced Members receive:
- MDRI Dashboard Access
Convenient online scheduling, messaging, and enhanced portal functionality to manage your care more easily - Nurse Clinical Liaison Support
Direct access to a dedicated clinical nurse who can assist with preventive planning, answer questions, and help coordinate your care - Care Coordination for Testing & Wellness Services
Guidance and coordination for optional, non-covered services such as advanced screenings and preventive testing - Improved Access & Convenience
Schedule and manage appointments—including follow-ups, sick visits, and annual exams—quickly and efficiently - Wellness & Lifestyle Benefits
Access to the HealthTrax/E6 program (discounted), along with support for nutrition, fitness, and overall wellness planning - Member Discounts
Preferred pricing on supplements and regenerative medicine services
This level is ideal for patients who want greater convenience, more proactive support, and a clearer path to managing their health, without stepping into a full concierge model.
Concierge Membership
For patients who want the highest level of access, support, and personalized care, our Concierge Membership offers a more direct and connected healthcare experience.
Built on top of Enhanced Membership, this tier is designed for those who value convenience, responsiveness, and a closer relationship with their physician—with added resources to support long-term health and wellness.
With Concierge Membership, you receive everything included in Enhanced, plus:
- Direct Physician Access
Private, secure communication with your physician (MD/DO) for non-urgent medical questions, guidance, and follow-up—available 7 days per week - Personalized Care Experience
A more connected relationship with your provider, supporting ongoing health decisions, results review, and overall care coordination - Integrated Wellness Support
Access to a personal health coach who works in coordination with your care team to support nutrition, fitness, and lifestyle goals - Expanded Health & Performance Benefits
Includes full access to the HealthTrax/E6 program, along with additional wellness and recovery services - Enhanced Member Savings
Increased discounts on supplements and regenerative medicine services
Concierge Membership is ideal for patients who want greater access, faster communication, and a more proactive, hands-on approach to managing their health—with the confidence of knowing their care team is always within reach.
The MDRI membership program is optional. Membership fees are for non-covered administrative and wellness services, not medical treatment. My decision regarding participation will not affect my access to medically necessary care or insurance-covered services.
Membership
Frequently Asked Questions
Will I be denied care if I do not pay for a membership?
No. Absolutely not.
All patients—regardless of membership level—continue to have access to medically necessary care and insurance-covered services, including annual visits, follow-ups, sick visits, and urgent care.
Our Standard Membership (no cost) ensures you remain an active patient within the practice, with access to your provider and core medical services, with scheduling based on availability.
Patients who choose Enhanced or Concierge Membership receive additional non-covered services that enhance convenience, access, and care coordination—but these memberships are entirely optional and do not impact your ability to receive medical care.
Participation in the paid tiers helps support the additional staffing, technology, and infrastructure required to deliver a higher level of service, allowing us to maintain a strong overall care experience for all patients.
Why is the practice moving to a membership model?
The cost of operating a medical practice has risen dramatically, while insurance reimbursement has remained nearly flat for over a decade. Much of the time and services patients value most—quick response times, coordination of care, medication management, and direct communication—are not reimbursed by insurance.
The membership model allows us to maintain these high standards of service, invest in staff and technology, and ensure long-term stability of the practice.
How was the membership fee determined?
The fee reflects the real cost of providing the non-covered services that make your care efficient, personal, and responsive—things that insurance doesn’t pay for but patients expect. The goal is sustainability, not profit. We created several tiers, including a $0 standard membership, to ensure that every patient can remain part of the practice.
What is included in the Enhanced Membership?
Enhanced Membership includes everything in Standard, plus a range of non-covered services designed to make your care experience more convenient, connected, and proactive.
Key benefits include:
- MDRI Dashboard access for easy online scheduling, messaging, and document management
- Direct access to a Nurse Clinical Liaison for guidance, preventive planning, and care coordination
- Support coordinating non-covered wellness and diagnostic services, including advanced screening options
- Improved access and flexibility when scheduling appointments
- Discounted access to wellness programs such as HealthTrax/E6
- Member savings on supplements and regenerative medicine services
This membership is ideal for patients who want greater convenience, more personalized support, and a more proactive approach to managing their health.
What is included in the Concierge Membership?
Concierge Membership includes all Enhanced benefits, along with the highest level of access and personalized support available at MDRI.
Additional benefits include:
- Direct physician access for non-urgent questions, guidance, and follow-up—available 7 days per week
- A more connected care experience, with ongoing communication and support from your provider
- Access to a personal health coach who works alongside your care team to support your wellness goals
- Expanded wellness and performance benefits, including full access to the HealthTrax/E6 program
- Enhanced member savings on supplements and regenerative medicine services
This tier is designed for patients who value immediate access, deeper provider relationships, and a more hands-on, proactive approach to their health and wellness.
Can I change my membership level later?
Yes. You can upgrade or downgrade your membership at any time. If your financial situation changes, you may request or rescind the hardship waiver as needed.
Does insurance cover the membership fee?
No. The membership fee covers non-covered administrative and convenience services—not medical treatment—so insurance cannot be billed for it. All medical care provided during visits remains covered and billed through your insurance as usual.
Will my insurance benefits or physician relationship change?
No. Your insurance plan, coverage, and relationship with your physician remain exactly the same. The membership simply helps ensure your doctor and care team can continue to deliver timely, coordinated, and personal service despite declining reimbursements.
How does this benefit me as a patient?
The membership program ensures your care team remains accessible, efficient, and focused on prevention and wellness rather than volume. It supports:
- Faster communication
- Financial stability for the practice
- More time during visits
- Continued access to trusted providers in a stable, independent practice environment
Ultimately, it’s designed to preserve what patients value most—personal, relationship-based care.
Are there age restrictions for paid memberships?
Memberships are now offered for patients of all ages. Financial assistance may be available for young children. Please inquire with your local practice.
