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Privacy Policy

Privacy Policy

Effective Date: 2025-01-01
Last Updated: 2025-08-20

MDRI (“we,” “our,” or “us”) is committed to protecting the privacy and security of our patients, website visitors, and members. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website https://mymdri.com, enroll in our membership program, or interact with our services.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

  • Personal Information You Provide

    • Name, phone number, email address, mailing address.

    • Information provided during account registration or membership enrollment.

    • Payment information (processed securely via a third-party payment processor).

  • Health-Related Information

    • Patient information necessary for appointment booking and medical services.

    • This information is collected and stored only through HIPAA-compliant channels.

  • Technical Information

    • Device type, browser type, IP address, and site usage data (for website optimization).

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide medical services and book appointments.

  • To enroll patients in our membership program.

  • To process membership payments securely via a third-party payment processor.

  • To communicate with you regarding your account, appointments, and services.

  • To send one-time passcodes (OTPs) via SMS or email for account verification and secure login.

  • To comply with legal, regulatory, and HIPAA requirements.

3. Use of SMS and Email for OTP Verification

  • We may send you OTP codes via SMS or email to verify your identity and protect your account.

  • OTP messages will not contain any protected health information (PHI) or personal health details.

  • By providing your mobile number and/or email address and opting in during registration, you consent to receive OTP messages.

  • You may opt out of SMS by replying “STOP” at any time, or by updating your account preferences.

  • Opting out of SMS may affect your ability to use features requiring OTP verification.

  • We do not sell or share your phone number or email address with third parties for marketing purposes.

4. Membership Program

When you enroll in our membership program, we may collect:

  • Personal information needed to create your membership account.

  • Payment details (processed by a secure third-party payment processor — we do not store full payment card numbers).

  • Appointment scheduling details.

All membership-related medical data and appointment information are collected and managed through HIPAA-compliant platforms.

5. How We Share Information

We do not sell or rent your personal information. We may share limited information only in the following circumstances:

  • With service providers (such as payment processors or secure appointment platforms) to deliver services.

  • With healthcare providers involved in your care.

  • When required by law, regulation, or in response to valid legal requests.

  • To protect the rights, property, and safety of MDRI, our patients, or others.

6. Data Security

We use administrative, technical, and physical safeguards to protect your information. All health-related data is transmitted and stored only through HIPAA-compliant systems. While no system is 100% secure, we work diligently to safeguard your information.

7. Your Choices and Rights

  • Opt-Out of Marketing: We do not send marketing or promotional SMS messages. If we send other optional communications, you may unsubscribe by following the instructions in the message.

  • Access and Correction: You may request access to or correction of your personal information by contacting us.

  • Opt-Out of SMS OTPs: You can opt out of SMS verification by replying “STOP.” However, this may affect your ability to securely access your account.

8. Children’s Privacy

Our services are intended for individuals age 13 and older. We do not knowingly collect personal information from children under 13 without parental consent.

9. Changes to this Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated “Effective Date.”

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:

MyMDRI
Website:  Contact Page.

1407 S County Trl Suite 431
East Greenwich, RI 02818

401.398.0288