MEMBERSHIP SERVICES

All major payment methods are accepted. Please note that monthly membership plans require a valid credit card to be kept on file for recurring payments.

Yes. MDRI accepts FSA and HSA cards as a form of payment. However, it is the member’s responsibility to verify with their FSA or HSA plan administrator whether the membership fee is an eligible expense under their individual plan.

Membership charges will appear as MDRI LLC MYMDRI.COM on your bank or credit card statement. If you have any questions about a charge or need assistance identifying a transaction, please contact your local MDRI office.

Yes. Refund requests are reviewed on a case-by-case basis. When appropriate, MDRI may issue a refund in accordance with the terms of your Membership Agreement. Prorated refunds may be available depending on the circumstances. If you have questions about your membership or believe you may qualify for a refund, please contact your local MDRI office.

You can update your payment method by logging into the MDRI Membership Portal or by contacting your local MDRI office.

Yes. Insurance-covered medical services will continue to be billed to your health insurance in accordance with your plan benefits.

No. The MDRI Membership Program does not cover insurance copays, deductibles, coinsurance, or any other patient financial responsibilities associated with insurance-covered medical services. Any applicable copays, deductibles, or coinsurance required by your health insurance plan will continue to apply.

Covered services are medically necessary healthcare services that are covered by your health insurance according to your individual health plan. These services, such as office visits, diagnostic testing, and other medical care, will continue to be billed to your insurance. Any applicable copays, deductibles, coinsurance, or other patient financial responsibilities will continue to apply.

Non-covered administrative and wellness services are services that are not reimbursed by insurance. These services are included as part of the MDRI Membership Program and are designed to enhance your healthcare experience through additional administrative support, communication, care coordination, and other membership benefits.

Both the Concierge and Enhanced Memberships provide additional non-covered administrative and wellness services designed to enhance your healthcare experience. The primary difference is the services and benefits included with each membership tier. The Concierge Membership offers the most comprehensive level of service and includes additional benefits beyond those available with the Enhanced Membership, including direct non-urgent communication with your physician. Please refer to the membership comparison chart or contact your local MDRI office for assistance selecting the membership that best meets your needs.

Each MDRI provider maintains a unique mix of Standard, Enhanced, and Concierge membership panels based on their individual practice model and patient population. This approach helps ensure providers can deliver the level of personalized care and attention each patient deserves while maintaining appropriate panel sizes.

The membership options available may vary by provider. Please contact your local MDRI office if you have questions about the membership tiers offered by your provider.

The Clinical Nurse Liaison Line is appropriate for non-urgent needs, such as:

• • Guidance on general health, wellness, and preventive care.
  • Support navigating your care within MDRI
  • General questions about medications or treatment plans.
  • Assistance coordinating advanced screening or diagnostic tests
  • Help understanding your care plan and your provider’s recommendations
  • Questions about managing chronic health conditions
  • Urgent medical concerns when you need to be seen but cannot reach your local MDRI office or provider.

If the Clinical Nurse Liaison is unavailable, you may leave a voicemail or send a text message. Please include your full name, date of birth, your MDRI healthcare provider’s name, the best phone number to reach you, and the reason for your call or message. Providing this information will help us respond as efficiently as possible.

We are committed to responding to member inquiries in a timely manner. While we strive to provide prompt responses, the Clinical Nurse Liaison may be assisting other members or attending to clinical and administrative responsibilities. Response times may vary accordingly.

The Clinical Nurse Liaison Line is not intended for:

• Medical emergencies or life-threatening symptoms (call 911 or go to the nearest emergency department).
• Urgent medical concerns requiring immediate evaluation.
• Requests that require an appointment with your provider, such as new or worsening symptoms.
• *Administrative requests, including appointment scheduling or rescheduling, referrals, prior authorizations, insurance or billing inquiries, medical records requests, and other non-clinical matters.
• *Prescription refill requests.

* For assistance with these requests, please contact your local MDRI office.

Please note: The Clinical Nurse Liaison Line is designed to enhance your healthcare experience by providing additional support between visits. It is intended to complement—not replace—the care provided by your healthcare provider. The Clinical Nurse Liaison does not diagnose medical conditions, prescribe medications, or provide emergency medical care. Some questions or concerns may require an office visit or consultation with your provider for further evaluation.